Welcome to Maxima Mart. Your privacy is critically important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://maximamart.com (the “Site”) or engage with our services.

By accessing or using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

  1. Information We Collect

We collect information to provide a seamless shopping experience, improve our services, and comply with legal obligations. The data we gather falls into three categories:

  1. Information You Provide Directly

When you interact with our Site, you may voluntarily provide:

  • Contact Information: Name, email address, phone number, shipping/billing address.
  • Payment Details: Credit/debit card information (processed securely via third-party gateways like Stripe or PayPal; we do not store full card numbers).
  • Account Credentials: If you create an account, we collect usernames and passwords.
  • Communications: Customer service inquiries, feedback, or survey responses.
  1. Information Collected Automatically

Through cookies and tracking technologies, we collect:

  • Device & Browser Data: IP address, operating system, browser type, and device identifiers.
  • Usage Data: Pages visited, time spent on the Site, clickstream patterns, and shopping cart activity.
  • Location Data: Approximate geographic location (derived from IP address).
  1. Information from Third Parties

We may receive data from:

  • Payment Processors: Confirmation of transactions and fraud prevention alerts.
  • Shipping Carriers: Delivery status updates and address verification.
  • Advertising Partners: Demographic or interest-based data (if you engage with our ads on platforms like Facebook or Google).
  1. How We Use Your Information

We process your data for the following purposes:

  1. Order Fulfillment & Customer Support
  • Processing purchases, refunds, and exchanges.
  • Sending order confirmations, shipping notifications, and tracking information.
  • Responding to inquiries via email, phone, or live chat.
  1. Site Optimization & Personalization
  • Improving website functionality and user experience.
  • Customizing product recommendations based on browsing history.
  • Conducting analytics to identify trends and troubleshoot issues.
  1. Marketing & Advertising (With Consent)
  • Sending promotional emails (opt-out available via the “Unsubscribe” link).
  • Displaying targeted ads on social media or other platforms.
  1. Legal & Security Obligations
  • Preventing fraudulent transactions and identity theft.
  • Complying with tax laws, court orders, or regulatory requests.
  1. How We Share Your Information

We do not sell your personal data. However, we may disclose it in the following circumstances:

  1. Service Providers
  • Payment processors (e.g., Stripe, PayPal) to complete transactions.
  • Shipping carriers (e.g., FedEx, UPS) to deliver orders.
  • IT vendors for website hosting, cybersecurity, and analytics.
  1. Legal Compliance

If required by law (e.g., subpoenas, tax audits, or fraud investigations).

  1. Business Transfers

In the event of a merger, acquisition, or bankruptcy, customer data may be transferred as a business asset.

  1. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance Site functionality. We use:

  • Essential Cookies: Necessary for checkout and account login.
  • Analytics Cookies: Track site performance via tools like Google Analytics.

 Managing Cookies

You can disable cookies in your browser settings, but some features (e.g., shopping cart) may not work.

  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your data (unless we’re legally required to retain it).
  • Opt out of marketing communications.
  • Restrict processing under certain conditions (GDPR).
  • Data portability (request a copy of your data in a machine-readable format).

To exercise these rights, contact us at [support@maximamart.com]. We will respond within 30 days.

California Residents (CCPA)

You may request disclosure of data categories shared for business purposes and opt out of “sales” (though we do not sell data).

EU/UK Residents (GDPR)

Our legal basis for processing is typically contractual necessity (for orders) or consent (for marketing).

  1. Data Retention & Security

Retention Period

We retain your data only as long as necessary:

  • Order records: 5+ years (for tax compliance).
  • Marketing data: Until you unsubscribe or request deletion.

Security Measures

  • Encryption: SSL/TLS for data transmission.
  • Access Controls: Limited employee access to sensitive data.
  • PCI-DSS Compliance: Secure payment processing.

Note: No system is 100% secure. Report suspicious activity to us immediately.

  1. Children’s Privacy

Our Site is not intended for users under 13. We do not knowingly collect their data. If you believe a child has provided information, contact us for deletion.

  1. Third-Party Links

Our Site may link to external websites (e.g., social media, product reviews). We are not responsible for their privacy practices.

  1. International Data Transfers

If you access our Site outside the U.S., your data may be transferred to and processed in the U.S., where laws differ. By using our Site, you consent to this transfer.

  1. Changes to This Policy

We may update this policy periodically. The “Last Updated” date will reflect changes. Material revisions will be notified via email or Site banners.

  1. Contact Us

For questions or requests regarding this Privacy Policy:

  • Contact Form:  Tap for contact
  • Mailing Address: [support@maximamart.com]

Additional Disclosures

  • Do Not Track (DNT): Our Site does not respond to DNT signals.
  • Automated Decision-Making: We do not use profiling for orders.